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WelcoYour alerts, by text.

Contact Welco

Tell us which system sends your alerts and who should get them, and we'll explain how to set it up. Email us at hello@welco.ai or use the form below. We reply by email, usually within one business day.

Start free trialWrite to us

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  • Answers by email
  • Usually within one business day
  • Written by the team that runs Welco

Send us a message

A few lines are plenty. We read every message and answer by email.

What you get back

  • Setup steps for your system

    Where the email alert setting lives, and which address to approve as a sender.

  • Your alert as a text

    Send a sample alert email with names and addresses removed, and we can show you how it reads as a text.

  • Who should get what

    A suggestion for day, night and weekend routing that fits your crew.

Help us answer your question faster

The more we know about your alerts, the more useful our first reply can be. Any of these details helps, and none of them is required.

  • The system that sends your alerts

    Such as Ignition, PRTG, Metasys, or a Delta Controls or Distech building system. Our integrations directory lists the ones with setup guides.

  • Rough volumes

    About how many alerts you get a month and how many phones should get them. That helps us point you to the right plan.

  • Your old carrier address

    Whether your old texts went through a carrier address like 4165550123@txt.bell.ca. Bell retired that service on December 31, 2025. Our carrier email-to-text shutdown guide covers what to do next.

Other ways to reach us

Email is the fastest way. Write to hello@welco.ai from any address, and the same team that runs Welco will answer.

Welco is a product of Monocubed, Inc. Our mailing address is 651 North Broad Street, Suite 206, Middletown, Delaware 19709, United States.

Account, billing and security questions

  • Already using Welco

    Write from the email address on your account, so we can find it without asking you for details again.

  • The free trial and your card

    We check a card at sign-up to keep out fake accounts. Nothing is charged for 7 days, we email you before any billing, and charges start only once you approve a plan.

  • Invoices

    Every charge comes with an invoice in US dollars. Put the invoice number in your message if your question is about one.

  • Your data

    Ask by email for a copy of your data, or for it to be deleted sooner. Our privacy policy lists what we keep, and for how long.

  • A security concern

    Put Security in the subject line. Our security page explains how we protect senders, phones and links.

  • You get Welco texts and want them to stop

    Reply STOP to any Welco text, or HELP for help. The business that invited you can also remove you. See how opt-in and opt-out work.

Frequently asked questions

How quickly does Welco answer a message?

Usually within one business day, by email. If an alert problem is happening right now, say so in the subject line.

Can I talk to someone instead of writing?

Yes. Every new account starts with a short intro call, which you book right after the sign-up form. Before that, email is the way to reach us, and we can set up a call from there.

Can you check whether my system will work before I sign up?

Yes. Tell us the system and paste in a sample alert email with names and addresses removed. We reply with where its email setting lives and how the alert would read as a text.

I got a Welco text I never asked for. Who do I tell?

Reply STOP to that text so no more arrive, then email hello@welco.ai with the date and what it said. We look into every report, and our acceptable use policy explains what happens to an account that breaks the rules.

Rather try it with your own system first

Sign up, verify your business and send a real alert to your cellphone.

Text me my alertsBook a demo

7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing