Welco SMS terms: the Welco Alerts text program

Welco Alerts texts are system alerts. A business that uses Welco connects its own equipment and software, and Welco turns their alert emails into texts for the staff who look after them.

Typical texts report an alarm at a plant or pump station, a server or network outage, a building or door alarm, a temperature reading out of range, or a new voicemail on an urgent line. Some texts include a short link to open a voicemail, photo or PDF. Mobile networks require each text to name its sender and give the opt-out words. So every text starts with "Welco:" and ends with "Reply STOP to opt out."

Welco Alerts never sends marketing, advertising or sales messages. It is not used for spam, and no business may use it to promote anything.

A business invites you to get its alerts. You open your own join page, enter your mobile number and tick the consent box yourself. You then get one confirmation text that names the business and asks you to reply YES. You receive alerts only after you reply YES.

The person who creates a Welco account can also choose to receive alerts by ticking an optional box on the sign-up form. The box is not required to use Welco. The full process, with the exact wording, is on our SMS compliance page.

Message frequency varies by alerts. You get a text when a system you are set up for raises an alert. That might mean no texts for weeks, or several in an hour during an outage.

Msg & data rates may apply. Welco does not charge you for receiving alerts. Your mobile carrier may charge for texts and data under your phone plan.

Reply STOP to any Welco Alerts text to opt out. After that, we send no more alerts to your number, and no business can turn them back on for you.

STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT work the same as STOP. Our stop words page lists every reply word.

If you change your mind later, reply START to the same number to join again, or ask the business for a new invite.

Reply HELP to any Welco Alerts text for help. You can also email our support team at hello@welco.ai, or use our contact page.

Welco Alerts sends to mobile numbers in the United States, Canada, the United Kingdom and the Netherlands. Landlines can't receive texts. Carriers are not liable for delayed or undelivered messages.

We work to deliver every alert, but texts can be delayed or lost for reasons outside our control. Examples include a phone that is off or out of coverage, carrier filtering, or a network outage. Do not rely on Welco Alerts as your only way to learn about an emergency. Our delivery rates disclosure explains the limits.

Welco is not a replacement for code-required fire alarm monitoring or emergency services.

Reply STOP first, so nothing else reaches your phone. Then tell us at hello@welco.ai with the date and the text. We look into every report, and a business that breaks our rules gets a written warning or loses its account.

SMS opt-in and phone numbers collected for SMS purposes will not be shared with any third party or affiliates for marketing or promotional purposes.

We keep a record of your number, the date you joined and any YES, STOP or START reply for 4 years, to show that you agreed. Our privacy policy explains what else we collect, how we use it and how long we keep it.

We may update these SMS terms. The date at the top of this page shows the latest version. If you keep receiving Welco Alerts texts after a change, the updated terms apply. You can reply STOP at any time. Our general terms of service and acceptable use policy also apply to businesses using Welco.