Welco terms of service

Welco turns alert emails from your machines and systems into text messages for the staff you choose. The features available to you are described on our website and may change over time. Plans and prices are listed on our pricing page.

You may use Welco only to send alerts from your systems to your own staff, contractors or on-call teams who look after those systems. Alerts include alarms, faults, outages, status changes and urgent voicemail notices.

You may not use Welco for marketing, advertising, sales outreach, reminders to customers, or any texts to the public. The acceptable use policy is part of these terms and gives the full list of what is not allowed.

Spam is never allowed. Welco does not send advertising texts for any customer, at any price.

Your alerts must not contain content that is illegal, fraudulent, deceptive, harassing, hateful or sexually explicit. They must not contain links to malware or phishing pages, or content about illegal drugs, gambling, or the sale of alcohol, tobacco, cannabis or firearms. They must not include passwords, full card numbers or government ID numbers.

You are responsible for the content of the emails your systems send to Welco. We may hold, change or refuse to send a text that we believe breaks these rules or is likely to be blocked by mobile networks.

Welco automatically holds any text that contains a word or phrase on our blocked words list. A held text is not sent.

Mobile networks require every business text to name its sender and say how to opt out. So Welco starts every text with "Welco:" and ends it with "Reply STOP to opt out."

Welco adds both lines itself, whatever your email says, and you can't remove them. They count toward the message credits each text uses.

We work hard to deliver every alert and keep Welco running. We can't promise that every text will arrive, arrive on time, or that Welco will never be down. Texts pass through mobile networks and phones that we do not control. Our delivery rates disclosure explains this in detail.

Welco is not a replacement for code-required fire alarm monitoring or emergency services.

Keep your system's own alarms, displays and other ways of finding out about a problem. Do not make Welco your only way to learn about events that could cause injury or serious damage.

We may suspend or close your account, or stop texts from a sender, if we believe you have broken these terms or the acceptable use policy, if fees are unpaid, if a mobile network or regulator asks us to, or if your use puts Welco or its users at risk. Where we reasonably can, we will tell you why and give you a chance to fix the problem first.

Each breach of these terms or the acceptable use policy earns a written warning, emailed to the account owner. The third written warning closes the account automatically.

Fraud, phishing, illegal content, or an order from a mobile network or regulator can lead us to suspend an account at once, with no warning first.

You may close your account at any time by contacting us. When an account closes, alerts stop and we handle your data as described in our privacy policy.

You own the alert content and recipient details you put into Welco. You give us permission to store, process and send that content as needed to run Welco for you, and to keep the records the law requires.

We own the Welco service, website, software and brand. You may not copy, resell, reverse engineer or build a competing service from them. If you send us ideas or feedback, we may use them without owing you anything.

Welco is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. This includes losses caused by an alert that was delayed, not delivered or not read.

Our total liability for any claim about Welco is limited to the fees you paid us in the 12 months before the claim arose.

You will defend and hold harmless Monocubed, Inc against claims, fines and costs that arise from your alert content, from texting people without their consent, or from your breach of these terms.

We may update Welco and these terms. The date at the top of this page shows the current version. For changes that matter to you, we will notify account owners by email before they take effect. If you keep using Welco after that, the new terms apply.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules. Any dispute will be heard in the state or federal courts located in Delaware, and both sides agree to those courts.

Questions about these terms can go to hello@welco.ai or through our contact page.