Welco blog: guides for Canadian teams on alerts that reach the phone
The Welco blog is where we collect practical reading for people across Canada who look after alarms, servers and urgent phone lines. You'll find step-by-step guides on alert texts and anonymized stories from teams who moved their alerts to text. Everything here is written to be used, not skimmed.
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What you'll find here
Our writing sticks to one subject: getting an alert email to the person who can act on it. That covers why carrier email-to-text stopped working, as Bell's did in 2025. It also covers short alerts and who is on call.
Short on time? Start with the guide to writing short alert texts, or copy a ready-made alert message template.
Guides worth reading first
- Alert text best practicesWhat makes an alarm text clear at 3 a.m., and what to leave in email.
- Prevent alarm floodsHow to stop one failure from sending a hundred texts.
- On-call basicsWho should be on call and how to hand over cleanly.
- Why alert texts get blockedThe common reasons Canadian and US networks filter alerts, and what helps.
- SMS segments explainedWhy a long alert, or one French accent, costs more than one text.
- Landlines and alertsWhy a desk phone can't get a text, and what to use instead.
Dates and rules that changed recently
Carrier rules and vendor timelines move. These guides carry the date and the public source for each change.
Ready to see your own alerts as texts
Point one alert email at Welco and read the result on your phone.
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Stories from real alert setups
Anonymized US stories, with no names or figures, that Canadian teams can copy. Each one follows a team from the old setup to the new one.
Put what you read here to work tonight
Sign up, verify your business and send your first alert to a phone.
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