Welco blog: guides and stories on getting alerts to the right phone
The Welco blog is where we collect practical reading for people who look after alarms, servers and urgent phone lines. You'll find step-by-step guides on alert texts and anonymised stories from teams who moved their alerts to text. Everything here is written to be used, not skimmed.
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What you'll find here
Our writing sticks to one subject: getting an alert email to the person who can act on it. That covers why carrier email-to-text stopped working, how to keep alerts short and how to plan who is on call.
Short on time? Start with the guide to writing short alert texts, or copy a ready-made alert message template.
Guides worth reading first
- Alert text best practicesWhat makes an alarm text clear at 3 AM, and what to leave in email.
- Prevent alarm floodsHow to stop one failure from sending a hundred texts.
- On-call basicsWho should be on call and how to hand over cleanly.
- Why alert texts get blockedThe common reasons mobile networks filter alerts, and what helps.
- SMS segments explainedWhy a long alert costs more than one text, in plain numbers.
- Landlines and alertsWhy a desk phone can't get a text, and what to use instead.
Dates and rules that changed recently
Carrier rules and vendor timelines move. These guides carry the date and the public source for each change.
Ready to see your own alerts as texts
Point one alert email at Welco and read the result on your phone.
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Stories from real alert setups
Anonymised, with no names or figures. Each one follows a team from the old setup to the new one.
Put what you read here to work tonight
Sign up, verify your business and send your first alert to a phone.
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