A dedicated toll-free number for your company's alarm texts
A dedicated number for alert texts is a toll-free number that only your company sends from. Every alarm comes from one number your crew recognizes at a glance. No other sender can get it filtered. Staff let it through overnight, and they can text it first to reach your team by email.
7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing
- For Canada and US accounts
- Yours alone
- Staff can text it first
Works by email with
- Generator & power
- Pump & lift stations
- Access control
- Nagios
Dedicated alert number
Try it: turn it off and on.
1
Shared alert number: other alert senders use it too
2
Your own number: every alarm in one thread you trust
On. The phone gets 2 texts.
What does a dedicated alert number change?
Every Welco alert goes out from a verified toll-free number that's never shared with marketing senders. A dedicated number is an add-on to the core Welco features.
On a shared, alerts-only number
- Your alarms go out on a number that other alert senders also use.
- If one of them sends something that looks like spam, the number can be filtered for a time, and every account on it is affected.
- Staff can answer an alert, but they can't start a conversation.
- Your alarms can end up in a thread next to texts from other senders.
On a dedicated number of your own
- Networks judge the number on your alerts alone, and only systems you approve can send them.
- Staff can text the number first, and their message reaches your team as email.
- One contact to save, so people can let it past their phone's overnight quiet hours.
- If a text is ever blocked, it still appears in your plain-English delivery feed.
A real example: a transmitter site on its own number
A radio group in northern Ontario texts transmitter alarms to two engineers. They moved to a dedicated number so no other sender's trouble could ever touch their alarm line.
Alert email from sitemon@radio.example.com, subject “Site monitor Site 7 Ridge Alarm”. Welco trims it to one text of 96 characters: “Welco: [Site 7 Ridge] Transmitter on UPS, mains power lost at 11:23 PM. Reply STOP to opt out.”
Text received: Welco: [Site 7 Ridge] Transmitter on UPS, mains power lost at 11:23 PM. Reply STOP to opt out.
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Both engineers saved the number as Site Alarms and allowed it through at night. The broadcast radio and TV page covers transmitter and off-air alarms.
Give your alarms their own number
Sign up, verify your business with its Canadian Business Number or EIN, and ask for a dedicated number.
7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing
When a dedicated number is worth it
Plenty of teams are well served by a shared number. A dedicated one pays off in these cases.
Reports from the field
Staff should be able to text the alert number first, for instance to flag a problem they spotted on site.
Alarms you can't afford to lose
Your alerts matter too much to share a number with any other sender.
A lot of phones to set up
Dozens of people need to save one number and let it past Do Not Disturb.
Many sites, one thread
Alerts from several sites should all land in one conversation on each phone.
How to get a dedicated number
Dedicated numbers are an add-on for Canada and US accounts.
Sign up and verify your business
Each account goes through a short business check before it can send a single alert.
Ask us for a dedicated number
Let us know you want one. The pricing page lists the plans and add-ons.
Share the new number with staff
Ask everyone to save it as your alarm line. Replies to it still come back by email, same as before.
Where teams want a number of their own
- Generator & powerRemote sites where a power alarm can't sit behind a filtered number.
- Pump & lift stationsOperators who text in what they found at a station after hours.
- Access controlSecurity staff who keep a single saved contact for every door alarm.
- NagiosIT teams that let one alert number past Do Not Disturb overnight.
Frequently asked questions
Is a dedicated alert number a local 416 or 604 number?
Do we need a dedicated number to get replies?
Is a dedicated number available outside Canada and the US?
Is there an extra charge for a dedicated alert number?
Can staff text the dedicated number to flag a problem?
How could another sender affect our alerts on a shared number?
Give your alarms a number nobody else uses
One toll-free number, used only by your company, saved on every phone that counts.
7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing