A dedicated number for your company's alert texts
A dedicated number for alert texts is a toll-free number only your company uses. Every alarm arrives from one number your staff know on sight. No other sender can get it filtered. Staff let it through at night, and they can text it first to reach your team by email.
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- US and Canada accounts
- Used by your company alone
- Staff can text it first
Works by email with
- Generator & power
- Pump & lift stations
- Access control
- Nagios
Dedicated alert number
Try it: turn it off and on.
1
Shared alert number: other alert senders send from it too
2
Your own number: every alarm in one thread you trust
On. The phone gets 2 texts.
What changes with a dedicated alert number?
All Welco alerts go out from verified toll-free numbers that are never shared with marketing senders. A dedicated number is an add-on to the standard Welco features.
On a shared alerts-only number
- Other alert senders use the same number as your alarms.
- If one of them sends something that looks like spam, the number can be filtered for a while, and every account on it feels that.
- Staff can reply to an alert, but they can't start a conversation.
- Your alarms may sit in a thread alongside texts from other senders.
On your own dedicated number
- Networks judge the number by your alerts only, and only systems you approve can send them.
- Staff can text the number first, and their message reaches your team as email.
- One contact to save, so people can let it through their phone's quiet hours.
- Any blocked text still shows up in your plain-English delivery feed.
A real example: a tower site on its own line
A radio group texts tower alarms to two engineers. They moved to a dedicated number so their alarm line would never be touched by another sender's problems.
Alert email from towermon@broadcast.example.com, subject “Tower monitoring Tower 3 Alarm”. Welco trims it to one text of 77 characters: “Welco: [Tower 3] Alarm on zone 2: power at 11:48 PM. Reply STOP to opt out.”
Text received: Welco: [Tower 3] Alarm on zone 2: power at 11:48 PM. Reply STOP to opt out.
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Both engineers saved the number as Tower Alarms and let it through at night. The broadcast radio and TV page covers transmitter and off-air alarms.
Give your alarms a number of their own
Sign up, verify your business and ask for a dedicated number.
7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing
When a dedicated number makes sense
Many teams do fine on a shared number. A dedicated one earns its place in these cases.
Reports from the field
Staff should be able to text the alert number first, for example to report a problem they found on site.
Alarms you can't risk
Your alerts matter enough that you don't want another sender on the same number.
Many phones to set up
Dozens of people need to save one number and allow it through Do Not Disturb.
Many sites, one thread
Daily alerts from several sites should all land in a single conversation on each phone.
How to get a dedicated number
Dedicated numbers are an add-on for US and Canada accounts.
Sign up and verify your business
Every account goes through a short business check before it can send any alerts.
Ask us to add a dedicated number
Tell us you'd like one. The pricing page lists plans and add-ons.
Tell your staff the new number
Ask everyone to save it as your alarm line. Replies to it come back by email, just like before.
Where teams ask for their own number
- Generator & powerRemote sites where a power alarm must never sit behind a filtered number.
- Pump & lift stationsOperators who text in what they found at a station after hours.
- Access controlSecurity staff who keep one saved contact for every door alarm.
- NagiosIT teams that let a single alert number through overnight Do Not Disturb.
Frequently asked questions
Is a dedicated alert number a local number?
Do I need a dedicated number to get replies?
Can I get a dedicated number outside the US and Canada?
Does a dedicated alert number cost extra?
Can staff text the dedicated number to report a problem?
Why would another sender affect our alerts on a shared number?
Put your alarms on a number of their own
One number, used only by your company, saved on every phone that matters.
7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing