Voicemail audio as a tap-to-listen link in the alert text
Welco adds voicemail audio to the alert text as a short private link. The on-call tech hears the caller without dialing into a mailbox. It works whenever your phone system emails the voicemail with the audio attached. One tap plays it in the phone's browser, and photos and PDFs work the same way.
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- No app and no login
- Links last 7 days, up to 30
- Audio, photos and PDFs
Works by email with
- 3CX
- Cisco Unity
- Grasshopper
- Asterisk / FreePBX
Tap-to-listen links
Try it: turn it off and on.
1
No link: the text only says a message is waiting
1
With a link: one tap and the caller is playing
On. The phone gets 1 text.
What a listen link changes for the person on call
Hear the caller in one tap
No mailbox PIN, no portal and no waiting to get back to a desk.
Call back already knowing why
Ten seconds of the message tells the tech whether it's a burst pipe in the server room or a question for morning.
The recording stays private
Files sit in private storage, reachable only through the link, and are deleted when it expires.
See that it was heard
Each person gets their own link, so you can see who opened it and when.
How a voicemail turns into a tap-to-listen link
This is one of Welco's 12 alert features. It works on the voicemail email your phone system already sends.
Your phone system emails the voicemail
Most systems attach the recording as a WAV or MP3 file. A text can't carry that file, so Welco takes it out.
Welco stores it and adds a short link
The file goes into private storage, and a
welco.ai/v/link joins the caller, the mailbox and the length in the text.The on-call person taps and listens
The link opens a page in the phone's browser. Audio plays there, photos show there and PDFs open there.
A worked example: an urgent call after hours
A property management firm's phone system emails each new voicemail with the audio attached. A tenant in Montreal calls the after-hours line, and the on-call tech needs to hear the message before calling back.
Alert email from voicemail@pbx.example.ca, subject “New voicemail in mailbox 315”. Welco trims it to one text of 111 characters: “Welco: New voicemail in mailbox 315 from (514) 555-0142, 0:58. Listen: welco.ai/v/Tz4mP7 Reply STOP to opt out.”
Text received: Welco: New voicemail in mailbox 315 from (514) 555-0142, 0:58. Listen: welco.ai/v/Tz4mP7 Reply STOP to opt out.
Characters2331111 credit
The text keeps the mailbox, the caller and the length, and the recording comes along as a link. The voicemail-to-text pages cover setup for each phone system, such as 3CX voicemail to SMS and Grasshopper voicemail texts.
Let the on-call tech hear the message
Point your voicemail emails at your Welco address and invite the on-call tech to join.
7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing
One after-hours call, from voicemail to callback
A tenant leaves a message on the after-hours line
New voicemail in mailbox 315 (msg0012.wav attached)The on-call phone gets the caller and a link
Welco: New voicemail in mailbox 315 from (514) 555-0142, 0:58. Listen: welco.ai/v/Tz4mP7 Reply STOP to opt out.The tech taps the link and listens
The recording plays in the browser. The link shows one view from this phone.
The tech calls the tenant back
The caller's number is in the text, so there's nothing to look up.
Times are an example. Text delivery depends on mobile networks.
Phone systems that send voicemail by email
If your system can email a voicemail with the audio attached, the link works. The urgency line setup covers the most common case.
How long does a voicemail link last?
Links last 7 days by default. You can set up to 30 days for each source, such as your voicemail line. After that, the file is deleted for good.
You can also revoke a link or end it early, which helps if a message went to the wrong phone. Our security page covers storage and link expiry in more detail, including where the files are kept.
Other attachments that work as links
Links help whenever the email's attachment is the part that matters.
Camera snapshots
A photo attached to an alarm email shows the scene before anyone drives out.
Panel photos
A picture of the display tells the tech which fault code is lit.
PDF reports
A daily run report or a work order opens from the text, page by page.
Features that go with voicemail links
On-call routing
After-hours voicemail goes to the night phone, and daytime calls go to the desk.
Several phones per alert
Each person on the list gets a link of their own.
Replies by email
The tech answers the text, and the reply arrives as an email.
Frequently asked questions
Does the on-call tech need an app to play the voicemail?
Can a voicemail link stay live longer than 30 days?
What happens to a Word file attached to an alarm email?
Can I tell whether the on-call tech opened the link?
What if our phone system emails the voicemail without the audio?
Could someone find our voicemails through a search engine?
Hear every after-hours voicemail from the on-call phone
Point your voicemail emails at Welco and tap to listen.
7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing