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AVEVA InTouch (formerly Wonderware) alarm SMS by email

AVEVA InTouch (Wonderware) alarm SMS needs only an alarm email: add your Welco address where InTouch, or a tool beside it, sends alarms today. When a feedwater tank drops to LOW LOW near midnight, whoever has call reads the alarm comment, the reading and the time on their phone. Your InTouch application doesn't change.

Text me my InTouch alarmsBook a demo

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  • No SMS add-on for InTouch
  • No change to windows or tags
  • No per-user fees

Setup guide for

  • AVEVA InTouch

Published:

A AVEVA InTouch HMI screen with a Batching process mimic and an alarm summary: the row Mixer4_MotorOL, MIXER 4 MOTOR OVERLOAD, appears UNACK_ALM with priority 100 above two acknowledged alarms. The email reaches Welco and the phone shows: “Welco: [Batching] Mixer 4 motor OVERLOAD, unacked at 2:33 AM. Reply STOP to opt out.”

Animation: a long AVEVA InTouch alert email is trimmed into one short text: "Welco: [Batching] Mixer 4 motor OVERLOAD, unacked at 2:33 AM. Reply STOP to opt out."

InTouch alarms after hours, before and after Welco

Alarms on a screen nobody watches

  • Alarms wait in the InTouch alarm window until the morning crew walks in.
  • HMI emails to vtext.com addresses stop getting through as gateways close.
  • Raw state codes like UNACK_ALM and a node name fill every message.
  • A line trip sends dozens of alarm emails in a minute.

Alarms on the on-call phone

  • The operator on call reads the comment, the reading and the time.
  • Texts come from alerts-only numbers, not a carrier gateway.
  • Trim rules turn state codes into one plain line.
  • Flood limits cap the texts while InTouch keeps the full list.

InTouch alarms and email

Any system that can send an email works with Welco for SCADA and HMI alarm texts. Here's how to set up AVEVA InTouch.

InTouch is an HMI (the screens operators use to watch a process and answer alarms). Sites get alarm email out of InTouch through a script, an AVEVA add-on, a reporting tool or a separate alarm notifier. Whichever you use, Welco only needs the email, plus these.

  • An InTouch alarm email that goes somewhere now, or an integrator who can add one.
  • A Welco account with your company verified. Start free to make one.
  • The operators on call, each joined from a Welco invite on their own phone. Each one confirms with YES before alarms go to it.

Set up Wonderware InTouch alarm SMS in 5 steps

Look for the email or SMTP notification settings in InTouch, or in the tool that sends your alarm email. Your integrator will know where they live, and the change takes about half an hour.

  1. Find what sends the alarm email

    Open a recent alarm email and look at the From address and the wording. That points to the script or tool you need to change.

  2. Approve the sender in Welco

    Add that From address to Welco's sender allow list. Email from any other address is refused, so nobody else can text your operators.

  3. Add your Welco address as a recipient

    In the email or SMTP settings of that tool, add your Welco address. Keep any existing mailboxes so the full alarm is still on file.

  4. Limit email to alarms that need a person

    If the tool can filter by alarm group or priority, send only the urgent ones. You can also filter later in Welco with an alarm rule.

  5. Test on a safe alarm

    Toggle a test tag into alarm and look at the text and the Welco feed. A test run in Welco logs the result without sending a real text.

Get your next InTouch alarm as a text

Add your Welco address where InTouch alarm email goes today.

7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing

Text me my InTouch alarmsBook a demo

Sample feedwater alarm, email and text

HMI alarm emails often carry the raw alarm state and node name. The text keeps the comment, the reading and the time an operator needs.

Alert email from hmi-alarms@plant.example.com, subject “ALARM: FWTank_Level LOLO”. Welco trims it to one text of 92 characters: “Welco: [Utilities] Feedwater tank level LOW LOW, 12.5% at 11:57 PM. Reply STOP to opt out.”

Text received: Welco: [Utilities] Feedwater tank level LOW LOW, 12.5% at 11:57 PM. Reply STOP to opt out.

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Animation: the alert email "ALARM: FWTank_Level LOLO" is trimmed into one text: "Welco: [Utilities] Feedwater tank level LOW LOW, 12.5% at 11:57 PM. Reply STOP to opt out."

These are sample emails. Your InTouch alarm wording may differ, and a one-text alert rule adapts to it. More plant examples are in manufacturing alarm texts.

Tips for InTouch alarm texts

Plants have more alarms than people. Text the ones that need a person now.

  • Send nights and weekends to one phone

    Use on-call routing so after-hours alarms reach the on-call operator. Weekday alarms can go to the control room lead.

  • Leave acknowledged alarms out

    If the email includes acknowledgements or returns to normal, drop them with a rule. Texts then mean an alarm is live and unanswered.

  • Hold back the flood after a trip

    A line trip can raise a flood of alarms, dozens in a minute. Flood control keeps each phone to a few texts.

  • Split by alarm group

    A rule can read the group, such as Batching or Utilities, and text that area's operator first.

InTouch alarm didn't text?

Check the plant side first.

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Frequently asked questions

Does InTouch need an SMS add-on to text through Welco?

No SMS add-on is needed for Welco. What you need is a way for InTouch alarms to become an email. If you already get InTouch alarm emails, you're ready. If not, your integrator can add an email path, and Welco takes it from there.

Will Welco change our InTouch application or tags?

No. Welco never touches InTouch or the plant network. It receives the alarm email after it leaves your network. Your windows, tags and alarm groups stay as they are, and the only change is a recipient address.

Can different InTouch alarm groups text different people?

Yes. If the email names the group, such as Batching or Utilities, a Welco rule can read it and send the text to that area's phone. One alarm can also reach two people, and each gets one copy.

Can an operator acknowledge an InTouch alarm from the text?

No. Replying sends an email back to the alarm's sender, which is useful for saying who is going in. The alarm itself is acknowledged in InTouch as usual. Point the sending address at a mailbox someone reads.

Our HMI emails used to go to vtext.com. What changed?

Carrier email-to-text gateways are closing. AT&T ended its gateway on June 17, 2025, per its support article. Verizon expects to finish by March 31, 2027, per its shutdown notice. Swap each carrier address for your Welco address, as the Verizon vtext shutdown page explains.

How do we know an InTouch alarm text reached the operator?

Look in the Welco feed. Per-phone delivery status shows whether each text was delivered, and the reason in plain English if it wasn't. Carriers and coverage decide final delivery, so the full alarm email stays in your mailbox either way.

What does it cost to text InTouch alarms?

Welco has no per-user fees and no setup fee, and you buy no hardware. A short alarm uses one message credit. Long alarm emails use more unless you trim them. Plans are on the pricing page.

Get InTouch alarms on the phone of whoever is on call

Add your Welco address to the alarm email and test one tag tonight.

Text me my InTouch alarmsBook a demo

7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing