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Allworx voicemail to text for the on-call phone

An Allworx voicemail text lets whoever covers the night line hear a tenant, branch manager or plant operator tonight. Have the mailbox email each message to your Welco address with the recording attached. The text names the mailbox and caller, with a link that plays it.

Text me my Allworx voicemailsBook a demo

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  • Nothing to install on the Allworx server
  • Start with one mailbox
  • No per-user fees

Works by email with

  • Allworx

Published:

A call from (555) 012-6603 rings Mailbox 205; Allworx records a 0:33 voicemail and emails it with voicemail.wav attached. The email reaches Welco and the phone shows: “Welco: Allworx voicemail, Service Desk (205), from (555) 012-6603, 0:33. Listen: welco.ai/v/A9wr3K Reply STOP to opt out.”

Animation: a long Allworx alert email is trimmed into one short text: "Welco: Allworx voicemail, Service Desk (205), from (555) 012-6603, 0:33. Listen: welco.ai/v/A9wr3K Reply STOP to opt out."

The Allworx night line before and after Welco

Night line today

  • A message left at 7 PM waits until someone opens the voicemail in the morning.
  • The person on call has to dial in from outside to check for messages.
  • Forwarding the line to a cell rings that person for every call, urgent or not.

Night line with Welco

  • Each message on the night line reaches the on-call phone as a text.
  • The link plays the recording in the browser, and the caller's number is right there.
  • Staff mailboxes and the day line work exactly as they do now.

How this works with an Allworx system

Any system that can send an email works with Welco. Here's how to set up Allworx for urgent voicemail texts.

Allworx can email voicemail messages to an address. Welco reads that email and sends a text. There is no Allworx plug-in, and Welco has no ready-made Allworx connector, because none is needed.

Menu names differ between Allworx versions. The steps below say what to look for, so you can find it on yours. The usual starting point is the after-hours night line.

  • Admin access to the Allworx web admin pages.
  • An outgoing mail server set in Allworx, so it can send email off the network.
  • A Welco account with your business verified. Start free to get your Welco address.
  • Whoever covers the line, joined from a Welco invite on their own mobile. Each person replies YES once.

Set up Allworx voicemail texts in 5 steps

  1. Check outgoing email in Allworx

    Find the email or SMTP server settings in the Allworx admin pages. Make sure a mail server is set and a test email reaches you. If your server can't send outside, send it through your Microsoft 365 relay instead.

  2. Choose the mailbox for the urgent line

    Pick the mailbox callers reach after hours, such as a service desk or night line. Send your auto attendant's urgent option to it if you have one.

  3. Turn on voicemail email with the audio attached

    In that mailbox's message notification settings, add your Welco address. Choose the option that sends a copy of the message, not a notice only. Keep the original in Allworx.

  4. Approve the sender and invite the night crew

    Add the Allworx From address to your Welco approved sender addresses. Then invite whoever covers the night line and set the hours with time-based on-call routing.

  5. Leave a test message

    Call the line from a mobile and leave a few words. Check that the text names the mailbox and that the link plays on the on-call person's phone.

Let your Allworx night line reach a phone

Sign up, verify your business and add one email address to one mailbox.

7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing

Text me my Allworx voicemailsBook a demo

What a notice-only email gives you

If the mailbox only sends a notice, Welco still texts it. You'll know a message is waiting, but there's nothing to play.

Alert email from allworx@phones.example.com, subject “New message in mailbox 230”. Welco trims it to one text of 85 characters: “Welco: New message in Allworx box 230 (Night Line) at 4:51 AM. Reply STOP to opt out.”

Text received: Welco: New message in Allworx box 230 (Night Line) at 4:51 AM. Reply STOP to opt out.

Characters143851 credit

Animation: the alert email "New message in mailbox 230" is trimmed into one text: "Welco: New message in Allworx box 230 (Night Line) at 4:51 AM. Reply STOP to opt out."

Switch the mailbox to send a copy with the recording and the next text will carry a link. Read how tap-to-listen links work.

Tips for Allworx voicemail texts

  • One urgent mailbox is enough to start

    Leave staff mailboxes alone. Point only the night line at Welco, live with it for a week, then decide if another mailbox needs it.

  • Forwarded through Outlook is fine

    Some offices let Allworx email a shared mailbox, then forward from there. That works once the forwarding address is an approved sender. See Microsoft 365 forwarding.

  • Keep the text to one message

    Allworx emails are short, so most fit in one text. If yours adds a long footer, a trimming rule cuts it off before sending.

  • Agree who calls back

    Two people can share the night line on one rule. Welco texts both together and never calls anyone, so decide who returns the call.

Why didn't the Allworx text show up?

Look in the Welco feed first. It lists every email that arrived and why anything was refused.

No email in the feed

What it means
Allworx didn't send it. Recheck its mail server settings.

A refused sender in the feed

What it means
The Allworx From address isn't approved yet.

A text without a link

What it means
The mailbox sends a notice only, not a copy of the message.

One phone silent, another fine

What it means
That person may not have replied YES yet, or the number is a landline.

Frequently asked questions

Is there a ready-made Allworx connector in Welco?

No, and you don't need one. Allworx sends voicemail by email, and Welco turns emails into texts. You add your Welco address to the mailbox, approve the sender and choose the phones.

Which Allworx mailbox should send texts?

Start with the one line people call when something is wrong after hours, such as a service desk or night line. Personal mailboxes usually stay in email. You can add more mailboxes later with their own rules.

What if our Allworx server can't send email outside the building?

Set an outgoing mail server in Allworx, often your Microsoft 365 or Google Workspace relay. Or let Allworx email a shared mailbox and forward from there. Approve whichever address finally sends to Welco.

Can callers on the Allworx auto attendant reach the texting mailbox?

Yes. Send one menu option, such as press 9 for urgent help, to the mailbox that emails Welco. Messages left there become texts. Calls on other options behave as they do today.

Can an Allworx voicemail text reach a manager and a technician together?

Yes. Once both people have joined, put both on the rule for that mailbox. Each phone gets one text and its own link to the recording. Welco doesn't call anyone or wait for an answer, so agree who handles the call back.

What does an Allworx night line cost to run with Welco?

Only the texts it sends, counted in message credits. There is no setup fee and no charge for each person who covers the line. Test the night line with the 7-day trial and its 15 credits, and never pay overage after. Check the plans page for current prices.

Does Welco reach into the Allworx system or our network?

No. Allworx sends an email out, the same way it already does for staff. Welco never logs in to Allworx, and only the sender address you approve can trigger a text.

Get your Allworx night line onto the on-call phone

Add your Welco address to one mailbox and leave a test message.

Text me my Allworx voicemailsBook a demo

7-day free trial, 15 message creditsCard required for verificationNo charge for 7 daysEmail reminder before billing